• 38012 Heritage Cmn. Apt. 183 Fremont CA, 94536
• 425.210.3710
• pamcwill (at) gmail.com

Objective

Employment in technical writing, technical editing, or other
technical communication position.

Core Abilities

• A solid writing ability enables me to craft effective, clear,
  and concise written content in diverse rhetorical situations.
• Strong qualitative and quantitative reasoning skills, and a
  natural curiosity, allow me to understand and communicate complex
  scientific and technical concepts to different audiences.
• Effective teamwork and cooperative skills in a diverse work
  environment have been an essential component of my success in
  military service, in college, and in my professional career.

Technical Skills

• XML/DITA
• HTML
• SQL
• Java

Applications Experience

• MS Word and PowerPoint, IBM Information Development Workbench, EPIC Editor, Lotus Notes,
• DB2/Relational databases
• HTML, FTP, MS FrontPage, Macromedia Dreamweaver, Robohelp
• Adobe Photoshop, JASC Paint Shop Pro

Education

Bachelor of Science in Technical Communication—December 2004
University of Washington, Seattle, Washington

• 3.82 GPA
• Cum laude
• College of Engineering Dean's List
• Peer tutor in the Engineering/iSchool Writing Center—Winter-Spring 2003
• Short news article and news-brief published in Northwest Science
  & Technology News— Winter 2004

Associate of Arts and Sciences—March 2001
Everett Community College , Everett, Washington

• 3.85 GPA
• High Honors
• Management Department Outstanding Graduate

Applicable Coursework

• The Computer in Technical Communication
• Scientific and Technical Writing
• Style in Technical Communication
• Technical Editing
• Advanced Style in Technical Communication
• Visual Media in Technical Communication
• Interactive Multimedia/Web Design
• Content Management
• User Interface Design
• Computer Programming I

Employment History

2005-Present IBM, DB2 for z/OS Information Developement Silicon
Valley Laboratory, San Jose, California; Writer, Performance Monitoring and Tuning Guide, online help for Optimization Service Center for DB2 for z/OS and DB2 Optimization Expert for z/OS; Web content editor, ibm.com/software/data/db2/zos/

2004-2005 IBM, co-operative, DB2 Tools Information Development, Silicon
Valley Laboratory, San Jose, California; Technical Writer

2001-2002 US Naval Reserve, Harbor Security Unit, Security
Detachment, Naval Station Everett, Washington; Leading Petty
Officer/Patrol Officer

1997-2001 ABC Legal Services, Everett, Washington; Messenger/Driver

1993-1997 US Navy, USS Salvor (ARS-52), Pearl Harbor, Hawaii;
Seaman/Quartermaster